How to reach us
One email address covers everything: [email protected].
No contact forms with mystery dropdowns, no ticket numbers — a plain inbox that one of the crew actually reads. Put the gist in the subject line (“Sky Crown payout slowed”, “new casino tip”, “typo on the bitcoin page”) and you’ll save us both a round of emails.
What to write to us about
Corrections and updates
We test every casino on this site with real deposits and timed withdrawals, but offers change, terms get quietly rewritten and payout speeds drift. If something on CasinoPilot no longer matches your experience — a bonus code that’s dead, a withdrawal that took longer than our review says, a casino feature that’s moved — tell us. Corrections are the single most useful email we get, and we update our online casino Australia rankings the same week we verify them. Being told we’re out of date is not an insult; it’s free testing we didn’t have to do ourselves.
New casino tips
Heard about a fresh launch before we’ve tested it? Send the name. Every tip goes on the testing queue, and the ones that survive our deposit-play-withdraw sequence end up in our new online casinos guide. No promises on timing — a proper test takes as long as a withdrawal takes — but we chase every lead.
Questions about our rankings
Wondering which of our tested casinos suits your budget, your banking method or your favourite pokies? Ask. We can’t give personal financial or legal advice, but “which of these ten runs the fastest crypto payouts” is exactly the kind of question we answer all day (our bitcoin casinos guide covers that one in depth), and the full testing story lives on our about page.
Partnerships and advertising
Casino operators and affiliate managers: same address. Two ground rules worth knowing before you write. We don’t sell rankings — positions come from our testing, and a commercial deal never moves a casino up or down. And we don’t publish paid reviews dressed up as our own voice. If those work for you, we’ll happily talk about placements around the site.
How fast we reply
We answer every genuine email within one to two business days. If a reply needs us to retest something first — “prove that payout time” — it might take a little longer, because we won’t quote a number we haven’t clocked ourselves. Weekends can add a day; the crew is usually at the pokies, in a good way.
Responsible play
One line we’ll always make room for: if gambling has stopped being fun for you or someone close to you, free and confidential support is available any hour of the day or night from Gambling Help Online on 1800 858 858. You can also find the helpline in the footer of every page on this site. We’re happy to hear from you about casinos, but the people at Gambling Help Online are the ones to call about the harder stuff — and asking is the strong move.
Need help?
If gambling is causing problems for you or someone close to you, free and confidential support is available. Gambling Help Online (free, 24/7): 1800 858 858
